Privacy Policy
Last updated: October 2026. This notice describes how we actually process information. It is pending final legal review.
Who we are
AD Global Corp (“we”, “us”) is an Export Management Company and licensed U.S. importer registered in Florida, USA. For questions about this notice or your data, contact info@adglobalcorp.com.
What we collect and why
We collect only what we need for the purpose you choose:
| Purpose | What we collect | Why |
|---|---|---|
| Start a paid filing | Company name, contact name, email, company country, product categories | To open your order and confirm the service you bought |
| Complete a filing dossier | Facility or sample details, importer/authorisation details, supporting documents | To prepare and submit the requested filing |
| Buyer sourcing request | Contact details, buyer type, destination, categories, sourcing brief, quantities and timing | To assess and respond to your request |
| Producer enquiry / consultation | Contact details, categories, target markets, your goal and notes | To assess fit and, for a paid session, to hold the meeting |
| General contact | Name, email, company and message | To answer your enquiry |
| Payments | Amount, service and payment status; card data is handled by the payment provider, never by us | To take payment and reconcile your order |
| Security and service messages | Order/case references, delivery and access records | To keep your account secure and deliver your receipt and access link |
We also record limited, aggregated, non-identifying usage events (for example, “a filing form was opened”) to improve the site. We do not put your name, email, documents or filing answers into third-party analytics.
Who we share it with
We share information only where necessary to deliver the service:
- Payment provider — to process your payment (card details are handled by the provider, not stored by us).
- Email provider — to send receipts, access links and service messages.
- Regulatory authorities — when we file on your behalf, we submit the dossier you have reviewed to the relevant authority (for example FDA or TTB).
- Professional advisers — accountants or legal advisers, where required.
- Affiliates — only with your separate permission for commercial product sharing, never automatically with an enquiry.
We do not sell your personal information.
Retention
| Data | Retention |
|---|---|
| Unpaid intakes | 30 days after last activity |
| Unconverted sourcing/producer enquiries | 6 months after last substantive activity |
| Paid dossiers and documents | Duration of the service/agent relationship plus 24 months after closure, unless a longer period is required by law or contract |
| Invoices, payment and audit records | 7 years (accounting policy) |
| Access links | Expire in 30 minutes; minimised security records purged within 7 days |
Where a legal, regulatory, insurance or dispute requirement applies, we keep records longer and then delete them.
Cookies and sessions
We use a single essential session cookie (adg_session) to keep you signed in
to your private workspace. It is HttpOnly and not used for advertising. We do not
run third-party advertising or cross-site tracking cookies. If we add optional
analytics later, we will describe it here and, where required, ask for consent.
Your choices and rights
- Access and correction — you can see and edit your filing details in your workspace at any time, or email us.
- Deletion — you can ask us to delete information we are not required to keep. Some records must be retained for regulatory or accounting reasons.
- Marketing — signing up or ordering never enrols you in marketing. Where we send marketing email, every message includes a way to opt out, and opting out does not affect your paid service.
Depending on where you live, you may have additional rights (for example under the GDPR or UK GDPR). Contact us and we will respond as required.
Security
Private case data and documents are stored in private storage, served over TLS and restricted to authenticated access. We never ask for your FDA account username or password.